gt89 Privacy Policy

01 Introduction

gt89 ("the Company", "we", "us", "our") operates the online betting and casino platform accessible at https://gt89.io. We are committed to protecting the privacy and personal data of all users ("you", "the Player") who access or use our platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed.

This policy applies to all personal data collected through the gt89 website, mobile-optimised platform, customer support channels, and any other interaction you have with gt89. We handle your data responsibly, transparently, and in accordance with applicable data protection principles. Our goal is to ensure that every player in Bangladesh can use gt89 with full confidence that their personal information is treated with care and integrity.

This Privacy Policy should be read alongside our Terms & Conditions. Together, these documents define the legal relationship between you and gt89.

02 Data Controller

For the purposes of this Privacy Policy, gt89 acts as the data controller in respect of the personal data you provide. As data controller, gt89 determines the purposes and means of processing your personal data. If you have any questions about how your data is handled, or wish to exercise any of your data rights, you may contact us at any time using the details provided in Section 15 of this policy.

03 Information We Collect

gt89 collects only the personal data that is necessary to provide our services, comply with legal obligations, and maintain the security of our platform. The categories of personal data we may collect include:

3.1 Identity & Contact Information

• Full legal name as it appears on your government-issued identification;
• Date of birth (to verify you are 21 years of age or older);
• Residential address, including division, district, city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi);
• Email address and mobile phone number;
• National Identity Card (NID) number or passport number, where required for KYC verification.

3.2 Financial Information

• Payment method details, including mobile financial service account references (bKash, Nagad, Rocket, Upay) and bank account references (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank);
• Transaction history, including deposits, withdrawals, bonuses credited, and bet settlements;
• Source of funds documentation where required by our anti-money-laundering procedures.

3.3 Account & Activity Data

• Username and encrypted password;
• Betting history, game play records, and wager amounts;
• Bonus and promotion activity;
• Responsible gaming preferences, including any deposit limits or self-exclusion requests you set;
• Customer support communications, including chat logs and email correspondence.

3.4 Technical & Device Data

• IP address and geolocation data;
• Device type, operating system, and browser type;
• Session duration, pages visited, and clickstream data;
• Cookie identifiers and similar tracking technologies (see Section 8).

04 How We Collect Your Data

We collect personal data through several channels, all of which are designed to be transparent and minimal in scope:

• Account registration: When you create a gt89 account, you provide identity, contact, and age verification information directly through the registration form;
• KYC verification: When you submit identity documents to complete our Know Your Customer process;
• Deposits and withdrawals: When you make a financial transaction on the platform using bKash, Nagad, Rocket, Upay, or a supported bank;
• Platform usage: Automatically, as you navigate and interact with the gt89 website, through server logs, cookies, and analytics tools;
• Customer support: When you contact our support team via email at [email protected] or through any live support feature;
• Promotions and surveys: When you opt in to a promotion, respond to a survey, or participate in any gt89 campaign.

05 How We Use Your Data

gt89 uses your personal data for clearly defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was collected. The primary purposes for which we process your data are summarised in the table below.

gt89 will never sell your personal data to third parties for their own marketing purposes. Your data is used solely to operate, improve, and protect the gt89 platform and to communicate with you about your account and relevant promotions where you have given consent.

06 Legal Basis for Processing

gt89 processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:

• Contractual necessity: Processing is required to fulfil our contractual obligations to you as a registered player, including account management, payment processing, and the provision of betting and casino services;
• Legal obligation: Processing is necessary for gt89 to comply with applicable legal obligations, including anti-money-laundering (AML) checks, age verification requirements, and fraud prevention duties;
• Legitimate interests: Processing is carried out for purposes that are in the legitimate interests of gt89, such as fraud detection, platform security, and analytics to improve our services, provided these interests are not overridden by your rights and freedoms;
• Consent: Where we rely on your consent as the legal basis for processing — for example, sending marketing emails — you have the right to withdraw that consent at any time by contacting [email protected].

07 Data Sharing & Disclosure

gt89 does not sell, rent, or trade your personal data. We may share your data with carefully selected third parties only where necessary and only under appropriate data protection safeguards. The categories of third parties with whom we may share data include:

7.1 Service Providers

We engage trusted third-party service providers to assist in delivering our platform, including payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification services, fraud detection providers, cloud hosting providers, and customer support tools. These providers act as data processors on our behalf and are contractually bound to handle your data securely and solely for the purposes we specify.

7.2 Game Studio Partners

Casino game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive certain session data necessary to deliver and record game outcomes. This data is governed by each provider's own data handling agreements with gt89.

7.3 Legal and Regulatory Authorities

We may be required to disclose your personal data to law enforcement agencies, financial intelligence units, or other regulatory authorities if required by applicable law or court order. We will always seek to notify you of such disclosure where legally permitted to do so.

7.4 Business Transfers

In the event of a merger, acquisition, or sale of all or part of gt89's business, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and the applicable privacy terms will continue to apply.

08 Cookies & Tracking Technologies

gt89 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit our website. We use the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function, including session management, login state, and security. These cannot be disabled;
• Performance and analytics cookies: Used to understand how players navigate and use the platform, helping us identify areas for improvement. Data collected is aggregated and anonymised where possible;
• Functional cookies: Used to remember your preferences such as language settings and responsible gaming limits you have set;
• Marketing cookies: Used to deliver relevant promotions and measure the effectiveness of our marketing campaigns. These are only placed with your consent.

You can manage cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may affect the functionality of your gt89 account.

09 Data Retention

gt89 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, and reporting obligations. Our standard retention periods are as follows:

• Active account data: Retained for the duration of your account's active status and for a minimum of five years following account closure;
• Financial transaction records: Retained for a minimum of five years from the date of each transaction, in accordance with anti-money-laundering record-keeping requirements;
• KYC documents: Retained for a minimum of five years from the date of verification or account closure, whichever is later;
• Customer support communications: Retained for three years from the date of the last communication;
• Marketing consent records: Retained for as long as you remain opted in, plus one year following any withdrawal of consent;
• Technical and device logs: Retained for up to 12 months for security and fraud prevention purposes.

When personal data is no longer required for any of the above purposes, it is securely deleted or anonymised so that it can no longer be associated with you as an individual.

10 Data Security

gt89 implements robust technical and organisational measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security measures include, but are not limited to:

• 256-bit SSL (Secure Socket Layer) encryption for all data transmitted between your device and the gt89 platform;
• Encryption of sensitive data at rest within our secure database infrastructure;
• Strict access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis;
• Regular security audits and vulnerability assessments of our platform and infrastructure;
• Multi-factor authentication options for player accounts;
• Comprehensive staff training on data protection obligations and secure data handling practices.

11 Your Data Rights

As a data subject, you hold a number of rights in relation to the personal data that gt89 holds about you. These rights are summarised below. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within 30 days.

• Right of access: You have the right to request a copy of the personal data gt89 holds about you, along with information about how it is being used;
• Right to rectification: You have the right to request the correction of any inaccurate or incomplete personal data we hold about you;
• Right to erasure: In certain circumstances, you have the right to request that we delete your personal data. This right does not apply where we are required to retain data for legal, regulatory, or fraud prevention purposes;
• Right to restriction of processing: You have the right to request that we restrict the processing of your data in certain circumstances, for example while a rectification request is being resolved;
• Right to data portability: You have the right to receive a copy of certain personal data you have provided to us in a structured, commonly used, machine-readable format;
• Right to object: You have the right to object to the processing of your personal data where we rely on legitimate interests as the legal basis, and where the processing affects your fundamental rights and freedoms;
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

12 Children & Minors

If you are a parent or guardian and believe that a minor in your care has accessed the gt89 platform and provided personal data, please contact us immediately at [email protected]. We take underage access extremely seriously and will act promptly upon receiving such a report.

13 Third-Party Links

The gt89 platform may contain references to game providers and payment services operated by third parties. While we take care to work with reputable partners, gt89 is not responsible for the privacy practices or content of any third-party services. This Privacy Policy applies solely to data collected by gt89 through the gt89 platform. We recommend reviewing the privacy policies of any third-party services you interact with in connection with the payment methods you use, such as bKash, Nagad, Rocket, and Upay.

14 Amendments to This Policy

gt89 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. In some cases, we may also notify you directly via the email address associated with your account. Your continued use of the gt89 platform after any changes to this policy constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. The most current version of this policy is always available at https://gt89.io/privacy-policy.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way gt89 handles your personal data, please contact our team using the details below. We are committed to resolving all data privacy enquiries promptly and transparently.

For questions about responsible gaming tools, deposit limits, or self-exclusion, please visit our Responsible Gaming page. For general legal queries, please refer to our Terms & Conditions or visit our FAQ page.